Shipping policy

Thank you for shopping at Country Decor! We do our best to get your order packaged beautifully and shipped out as quickly as possible. Please review our shipping practices and policies below.

1. Processing Times

  • Standard Orders: All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Custom or Personalized Orders: Because custom pieces require extra time and care, processing times vary. Please check the specific product description or contact us for an estimated timeline before ordering.

  • You will receive another notification email once your order has officially shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order are calculated at checkout based on the weight, dimensions, and destination of your package.

  • Local Delivery / Pickup: Free delivery or pickup options in the Brockville area. 

  • Estimated Delivery: Standard shipping within Canada typically takes 3 to 7 business days after processing. Delivery times are estimates provided by the carrier and are not strictly guaranteed.

3. Tracking Your Order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to update on the carrier’s system.

If you haven’t received your tracking info within 5 business days of receiving your shipping confirmation email, please contact us at rs-bruinsma@outlook.com with your name and order number.

4. International Shipping (US Customs & Duties)

At this time, we only ship to addresses within Canada.

5. Damages, Lost, or Missing Packages

We take great care in packing your items securely, but we understand that things can happen during transit.

  • Damaged Items: If your order arrives damaged, please inspect it immediately and email us at rs-bruinsma@outlook.com within 48 hours of delivery. Please include your order number and a photo of both the item’s damage and the packaging it arrived in so we can evaluate the issue and resolve it for you.

  • Incorrect Addresses: Please double-check your shipping address at checkout. Country Decor is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error, the customer will be responsible for the additional shipping fees to resend it.

Questions?

If you have any questions about our shipping process or need a specific quote, don't hesitate to reach out to us at rs-bruinsma@outlook.com.